Refund and Returns Policy

At Toho Packaging Supply, we are committed to ensuring your satisfaction with every order. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns
Products are eligible for return or refund if:

• The item is unused, undamaged, and in its original packaging.

• The return request is made within 7 days from the date of delivery.

• Proof of purchase (invoice or order number) is provided.

2. Non-Returnable Items
The following items cannot be returned or refunded:

• Custom-made or personalized products (custom logos, sizes, colors, or themes).

• Products damaged due to misuse or mishandling.

• Products missing original packaging or accessories.

3. Return Process
To initiate a return:

1. Contact us via email at toho.onlineshop@gmail.com or WhatsApp at +60 16-721 0902.

2. Provide your order number and reason for return.

3. We will provide instructions for returning the product to our warehouse.

4. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

4. Refunds

• Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

• Approved refunds will be issued via the original payment method within 7–14 business days.

• Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

• Exchanges are allowed for defective or incorrect items only.

• Contact us first to arrange an exchange and instructions for returning the original item.

6. Contact Us
If you have any questions or concerns about your order, returns, or refunds, please contact us:

• Email: toho.onlineshop@gmail.com

• WhatsApp / Phone: +60 16-721 0902